How to change phone number on Microsoft authenticator?

How to Change Phone Number on Microsoft Authenticator

Introduction

Microsoft Authenticator is a popular two-factor authentication (2FA) solution that provides an additional layer of security for your online accounts. In this article, we will guide you through the process of changing your phone number on Microsoft Authenticator. Whether you’re getting a new phone or switching to a different carrier, updating your phone number on Microsoft Authenticator is a relatively straightforward process.

Why Change Your Phone Number on Microsoft Authenticator?

Before we dive into the steps, it’s essential to understand why you might need to change your phone number on Microsoft Authenticator. Here are a few scenarios where you might need to update your phone number:

• New Phone: You’ve recently purchased a new phone or acquired a new SIM card.
• Carrier Change: You’ve switched to a different carrier or changed your phone plan.
• Account Update: You’ve created a new account or updated your existing account with a different phone number.

Step-by-Step Guide to Change Phone Number on Microsoft Authenticator

Method 1: Change Phone Number via Microsoft Authenticator App

To change your phone number on Microsoft Authenticator, follow these steps:

1. Open the Microsoft Authenticator App

   Open the Microsoft Authenticator app on your mobile device and sign in with your Microsoft account credentials.

2. Tap on the “Menu” Icon

   Tap on the three horizontal lines icon ( Menu icon) in the top left corner of the screen.

3. Tap on “Account” or “Settings”

   Tap on “Account” or “Settings” from the menu.

4. Tap on “Phone Number”

   Scroll down and tap on “Phone Number”.

5. Enter your New Phone Number

   Enter your new phone number in the provided field.

6. Confirm Your New Phone Number

   Confirm your new phone number by tapping “Save” or “Update”.

Method 2: Change Phone Number via Microsoft Account Website

Alternatively, you can change your phone number on Microsoft Authenticator via the Microsoft account website:

1. Sign In to Your Microsoft Account

   Sign in to your Microsoft account on the Microsoft website.

2. Navigate to “Account Settings”

   Click on your profile picture or icon in the top right corner of the screen and select “Account settings”.

3. Scroll Down to “Security”

   Scroll down to the “Security” section.

4. Click on “Edit” Next to “Phone Number”

   Click on the “Edit” button next to “Phone Number”.

5. Enter Your New Phone Number

   Enter your new phone number in the provided field.

6. Confirm Your New Phone Number

   Confirm your new phone number by clicking “Save”.

Troubleshooting Tips

• Error: "Invalid Phone Number": If you encounter an error message stating "Invalid phone number", ensure that you’ve entered the correct phone number, including the country code.
• Error: "Phone Number Already in Use": If you receive an error message stating "Phone number already in use", it means that the phone number is already linked to another Microsoft account. You’ll need to resolve this issue before proceeding.
• Error: "Connection Timed Out": If you encounter a "Connection Timed Out" error, try restarting the Microsoft Authenticator app or checking your internet connection.

Conclusion

Changing your phone number on Microsoft Authenticator is a relatively straightforward process. By following the steps outlined above, you can update your phone number on both the Microsoft Authenticator app and the Microsoft account website. Remember to troubleshoot any issues that may arise and ensure that you’ve entered the correct phone number to avoid any errors.