How to Cancel NVIDIA Subscription: A Step-by-Step Guide
Before we dive into the process of cancelling your NVIDIA subscription, let’s address the question: Why Cancel?. NVIDIA offers a range of services, including NVIDIA Shield, GeForce NOW, and GeForce Now, which may not be suitable for every user. If you’re no longer using these services or are unhappy with their offerings, cancelling your subscription is a straightforward process. In this article, we’ll walk you through the simple steps to cancel your NVIDIA subscription.
Canceling NVIDIA Subscription: A Step-by-Step Guide
Method 1: Cancel Online (Digital Subscriptions Only)
- GeForce NOW:
- Log in to your GeForce NOW account on www.geforcenow.com.
- Click on your profile icon in the top-right corner and select "Account".
- Scroll down to the "Subscription" section and click on "Cancel Subscription".
- Confirm that you want to cancel your subscription.
- NVIDIA Shield:
- Log in to your NVIDIA Shield account on shield.nvidia.com.
- Click on your profile icon in the top-right corner and select "Account".
- Scroll down to the "Subscription" section and click on "Cancel Subscription".
- Confirm that you want to cancel your subscription.
Method 2: Cancel via Phone or Email (For Digital and Non-Digital Subscriptions)
If you’re having trouble cancelling online or prefer to cancel via phone or email, you can:
- Phone: Call NVIDIA’s customer support at 1-877-448-3543 (toll-free in the US and Canada) or +1 408-253-8080 (international) and ask to cancel your subscription.
- Email: Send an email to support@nvidia.com with the subject "Cancellation Request" and include your name, email, and the reason for cancellation. Be prepared to provide additional information for verification purposes.
What Happens After Cancellation?
- GeForce NOW: You’ll retain access to your subscription until the end of the current billing cycle. After cancellation, your subscription will be terminated, and you won’t be charged again.
- NVIDIA Shield: Your subscription will be cancelled immediately, and you won’t be charged again.
Important Notes
- Refunds: If you’re cancelling within the free trial period, you won’t be eligible for a refund.
- Data Deletion: If you’re cancelling your subscription, your data may still be stored by NVIDIA. You can request data deletion by sending an email to datarequests@nvidia.com.
- Subscription T&Cs: NVIDIA’s terms and conditions may vary depending on your region and subscription type. Always review your subscription agreement to understand the terms and conditions.
Troubleshooting and FAQs
- Why can’t I cancel my subscription online?: If you’re having trouble cancelling online, try contacting NVIDIA support for assistance.
- Can I get a refund for my subscription?: If you’re cancelling within the free trial period, you won’t be eligible for a refund. For paid subscriptions, contact NVIDIA support to discuss refund options.
- Do I need to delete my account after cancellation?: No, your account will be automatically terminated after cancellation.
In conclusion, cancelling your NVIDIA subscription is a straightforward process. Whether you’re using GeForce NOW or NVIDIA Shield, follow the step-by-step guide above to cancel your subscription. Remember to review the terms and conditions of your subscription and follow the necessary steps for refund and data deletion. If you have any issues or concerns, reach out to NVIDIA’s customer support for assistance.