How Much is Microsoft Azure Enterprise Support?
As organizations continue to migrate their workload to the cloud, they require robust and reliable support to ensure seamless operation and troubleshoot any issues that may arise. Microsoft Azure, the cloud computing platform, offers various levels of support to cater to different business needs and budgets. In this article, we will explore the pricing of Microsoft Azure enterprise support, its features, and recommendations for choosing the right plan for your organization.
Quick Answer: How Much is Microsoft Azure Enterprise Support?
The cost of Microsoft Azure enterprise support varies depending on the level of support and the number of resources required. Here is a rough estimate of the prices:
- Standard Support: $250 per CCE (Customer Care Engagement), approximately $6,250 per year for a full-time equivalent (FTE)
- Premium Support: $2,000 per CCE, approximately $50,000 per year for a full-time equivalent (FTE)
- DevOps Support: Custom pricing, contact Microsoft for a quote
- Basic Support: Free, available for most Azure services, but with limited support options
What is Included in Azure Support Plans?
Microsoft Azure offers different levels of support to cater to various business needs and budgets. The support plans are categorized into five tiers: Basic, Standard, Premium, DevOps, and Enhanced. Each tier offers a range of support options, including:
Basic Support
- Free: Available for most Azure services, but with limited support options
- 24×7 Severity 1-3 support: For critical issues, Microsoft will respond within 1-3 business hours
- Web-based support options: Limited to online resources, community forums, and ticket-based support
Standard Support
- $250 per CCE: approximately $6,250 per year for a full-time equivalent (FTE)
- 24×7 Severity 1-2 support: For critical and high-impact issues, Microsoft will respond within 1-2 business hours
- Phone and web-based support options: In addition to online resources, you can also contact Microsoft for phone and web-based support
- New features and bug fixes: Microsoft will provide new features and bug fixes for supported services
Premium Support
- $2,000 per CCE: approximately $50,000 per year for a full-time equivalent (FTE)
- 24×7 Severity 1 support: For critical issues, Microsoft will respond within 1 business hour
- Priority escalation: Your issues will be escalated to a dedicated Microsoft engineer for swift resolution
- Private support queues: Dedicated support engineers will address your issues
- Custom technical guidance and training: Microsoft will provide personalized guidance and training tailored to your organization’s needs
DevOps Support
- Custom pricing: contact Microsoft for a quote
- Dedicated DevOps engineer: Microsoft will assign a dedicated engineer to your team
- DevOps toolkit: Access to a range of DevOps tools and infrastructure
- Customized support plan: Microsoft will work with your team to create a customized support plan
Enhanced Support
- Custom pricing: contact Microsoft for a quote
- Private support queues: Dedicated support engineers will address your issues
- Custom technical guidance and training: Microsoft will provide personalized guidance and training tailored to your organization’s needs
- Enterprise-wide support: Microsoft will provide support across multiple services and products
How to Choose the Right Azure Support Plan for Your Organization
When selecting an Azure support plan, consider the following factors:
- Service level agreements (SLAs): Ensure the plan meets your organization’s SLAs for support response and resolution times.
- Cost: Align the plan with your budget, considering the level of support required and the number of resources needed.
- Scalability: Choose a plan that can scale with your organization’s growth and changing needs.
- Customization: Opt for a plan that allows for customization, such as custom technical guidance and training, private support queues, or dedicated engineers.
In conclusion, Microsoft Azure offers various levels of support to cater to different business needs and budgets. By understanding the features and pricing of each plan, you can select the right one for your organization, ensuring continued operation and troubleshooting of any issues that may arise.